We strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied, we offer a straightforward return and refund policy.

1. Return Policy

1.1. You may return a product within 7 days of delivery.
1.2. Returned products must be in sealed and unopened condition, with all original packaging intact.

2. Return Process

2.1. To initiate a return, please contact our customer support team at customercare@vixol.in / Mobile Number +919231641814.
2.2. Once your return request is approved, you will receive instructions on how to return the product.

3. Refund Policy

3.1. After receiving and inspecting the returned product, we will process your refund within 7-10 business days.
3.2. Refunds will be issued to the original payment method used for the purchase.

4. Exceptions

4.1. Products that are opened, used, or damaged due to improper handling by the customer are not eligible for returns or refunds.

For any questions regarding our policies, please contact us at customercare@vixol.in.