Shipping Policy - Vixol E-Store

Last Updated: 13-02-2025

1. Shipping Locations

We currently ship across India. We do not offer international shipping at this time.

2. Shipping Timeframes

Orders are processed within 1-2 business days after payment confirmation. Estimated delivery times:

Delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or high-demand periods.

3. Shipping Charges

4. Order Processing & Dispatch

Orders are processed Monday to Saturday (excluding public holidays).
Once processed, your order will be dispatched via our trusted shipping partner, BIGSHIP.

5. Order Tracking

After dispatch, you will receive a tracking link via email/SMS. You can also track your order directly on our website using your order ID.

6. Delivery Issues & Undelivered Orders

If the courier is unable to deliver your package, it will be returned to us. In such cases, we will contact you for re-shipping or a refund (excluding shipping charges).
If you receive a damaged or tampered package, please do not accept it and contact us immediately at Email: customercare@vixol.in / +91 9231641814.

7. Returns & Refunds Due to Shipping Issues

If your order is delayed beyond the estimated time, you may request an update or cancellation (if eligible).
Refunds or replacements will be processed for lost, undelivered, or damaged shipments.

For any queries, please reach out to us at:
📧 Email: [customercare@vixol.in]
📞 Phone: [+91 9231641814]